Terms & Conditions

1. Introduction

Welcome to AppEatByte. These Terms and Conditions ("Terms") apply to your use of the AppEatByte website, mobile applications, and any related services (collectively, the "Platform"), operated by AppEatByte Ltd ("AppEatByte", "we", "us", or "our"), registered in England and Wales.

By accessing or using the Platform — whether to browse, place an order, book a table, or use any other feature — you confirm that you have read, understood, and agree to these Terms. If you do not agree, please stop using the Platform immediately.

These Terms should be read alongside our Privacy Policy and Cookie Policy, which are incorporated by reference.

2. Definitions

In these Terms, the following words have the meanings set out below:

• "Customer" or "you" means any individual who accesses or uses the Platform.
• "Merchant" means any restaurant, food business, or food and beverage operator listed on the Platform.
• "Order" means a request you place through the Platform for food or drink from a Merchant.
• "Order Contract" means the contract formed directly between you and the relevant Merchant when your Order is accepted.
• "Services" means all features available on the Platform, including ordering, delivery, collection, dine-in ordering, table booking, and promotional offers.
• "Content" means any text, images, reviews, ratings, or other material submitted through the Platform.

3. Eligibility & Accounts

You must be at least 18 years old to create an account, place an Order, or book a table. By using the Platform you confirm you meet this requirement.

Some features require you to create an account. When registering you agree to:

• provide accurate, current, and complete information;
• keep your password secure and not share it with anyone;
• notify us immediately at support@appeatbyte.com if you suspect unauthorised access to your account; and
• accept responsibility for all activity that takes place under your account.

We reserve the right to suspend or terminate your account if we have reasonable grounds to believe you have breached these Terms, or for reasons of security or fraud prevention.

You can delete your account at any time from the app or our delete account page. Unused free item rewards, prizes, and store credit are lost when you do.

4. Use of the Platform

AppEatByte grants you a personal, non-exclusive, non-transferable, revocable licence to use the Platform for your own private, non-commercial purposes.

You must not:

• use the Platform for any unlawful purpose or in breach of applicable laws or regulations;
• use the Platform to place fraudulent, speculative, or false Orders;
• attempt to access any part of the Platform or its underlying systems without authorisation;
• use automated tools, scrapers, or bots to interact with the Platform;
• copy, reproduce, distribute, or create derivative works from any Platform content without prior written consent; or
• post, upload, or transmit any material that is offensive, defamatory, infringing, or otherwise harmful.

We reserve the right to restrict or terminate your access to the Platform if you breach these conditions.

5. Orders & Payments

When you place an Order through the Platform, you are making an offer to purchase from the relevant Merchant. An Order Contract is formed between you and the Merchant when your Order is accepted (confirmed on screen and/or by notification). AppEatByte is a technology facilitator and is not a party to the Order Contract.

All prices displayed on the Platform are set by the Merchant and include applicable VAT. Menu prices on the Platform are never higher than in the Merchant's store. Some Merchants add a fixed service charge to Orders placed on the web, which is shown before you pay. Orders placed in the AppEatByte app never carry a service charge.

You pay through the payment methods available on the Platform. When you place a food Order your payment is authorised, and it is only taken when the Merchant accepts your Order; if the Merchant does not accept it, the authorisation is released and you are not charged, although your bank may show a pending amount for a few days. A table booking deposit is taken when you book. Paying for your Order through the Platform settles what you owe the Merchant for it. We use secure, PCI-compliant third-party payment processors to handle transactions; we do not store your full card details.

In the event of a payment error or failed transaction, please contact support@appeatbyte.com.

6. Delivery, Collection & Dine-In

Delivery: Estimated delivery times shown on the Platform are provided by the Merchant and are indicative only. Actual delivery times may vary due to factors outside our or the Merchant's control, including traffic, weather, and order volume. AppEatByte is not liable for late or failed deliveries.

Collection: When you select collection, your Order will be prepared for you to pick up at the Merchant's premises within the estimated time shown. Please bring your order confirmation when collecting.

Dine-In & Table Ordering: Where a Merchant supports scan-to-order or table ordering, the Order Contract is formed when your order is accepted by the Merchant's system. Normal payment terms apply.

Alcohol: Some Merchants sell alcohol. By ordering alcohol you confirm you are 18 or over. Alcohol will only be handed to someone aged 18 or over, and the Merchant may ask for photo ID on delivery, on collection, or at your table. If no one can show valid ID, or the person receiving the Order appears to be drunk, the Merchant may refuse to hand over the alcohol, and you may not get a refund for those items.

Table Bookings: Some Merchants ask for a deposit when you book a table. The amount is shown before you pay and is taken when you book. You can cancel a booking in the app up to the cut-off time shown when you book. If you cancel a booking that needed a deposit, or do not arrive for it, the deposit is not refunded, because the Merchant has held the table for you. If the Merchant cancels your booking or cannot honour it, you are entitled to your deposit back.

7. Cancellations & Refunds

You can't cancel an Order once the Merchant has accepted it, and the 14-day cancellation right for online purchases does not apply to food and drink, because it spoils quickly. If the Merchant rejects your Order or doesn't respond in time, you are not charged (see clause 5).

You are entitled to a refund if:

• the items you receive are materially different from those described on the Platform;
• your Order does not arrive within a reasonable time, or at all; or
• the food is unsafe or not of satisfactory quality.

To request a refund, contact support@appeatbyte.com or use the in-app help feature. Please tell us within 24 hours of receiving (or not receiving) your Order so the Merchant can look into it; your statutory rights under the Consumer Rights Act 2015 are not affected. We may also issue a refund ourselves where we think it is needed to resolve a complaint.

Refunds will be processed to your original payment method within 5–10 business days, subject to the Merchant's confirmation.

8. Promotions & Offers

AppEatByte and individual Merchants may from time to time offer discounts, vouchers, or promotional deals through the Platform. The following conditions apply:

• Promotions are subject to their own individual terms, including expiry dates, minimum spend thresholds, and eligible items.
• Discount codes can only be applied at checkout and cannot be combined with other offers unless stated otherwise. A free item reward and store credit can be used on the same Order as an offer.
• AppEatByte reserves the right to withdraw or modify promotions at any time without notice if they are subject to abuse or error.
• Promotional credits issued by AppEatByte have no cash value and cannot be transferred or exchanged.

Store credit: We may add credit to your account for use at a particular Merchant, for example to resolve a complaint. Store credit can only be used in the AppEatByte mobile app, at that Merchant. It has no cash value, cannot be transferred, and is lost if you delete your account.

Free item rewards: At participating Merchants, an Order with enough food on it can earn a free item for your next Order at the same Merchant. The following conditions apply:

• Free item rewards are available in the AppEatByte mobile app only, not on the website.
• The minimum spend is set by the Merchant and is measured on food only, after any offer discount. Delivery fees, service charges, and store credit do not count. Table bookings do not earn rewards.
• You can claim a reward once the Merchant has accepted your Order, within 24 hours of placing it. You can have one claimed reward waiting at each Merchant at a time.
• The free item is added to a later Order at the same Merchant, which must include at least one paid item, and must be used within the period shown when you claim it. One free item can be used per Order.
• If the item is out of stock, your reward waits until it is back, up to its use-by date. If the Merchant removes the item from its menu, the reward can no longer be used.
• A reward is cancelled if the Order that earned it is fully refunded or its payment is reversed, and is lost if you delete your account. Rewards have no cash value and cannot be transferred or used at another Merchant.

Spin to win: At participating Merchants, an Order can come with free spins on a fruit machine game in the AppEatByte mobile app. The full rules and the odds of winning are shown in the app next to the game ("Rules & odds"). In summary:

• Open to customers in the UK aged 18 or over, in the AppEatByte mobile app only.
• Spins come with your Order at no extra cost: one spin for every full £10 of food, up to 5 per Order, counted after any offer discount and excluding delivery and service charges. Orders with less than £10 of food get no spins. Menu prices are never raised for the game, and you never pay to spin.
• Spins can be used once the Merchant has accepted your Order, within 24 hours of placing it.
• Each spin is decided by our systems at the moment you spin, with fixed odds that are the same at every Merchant. There is one win per Order; once you win, the game for that Order ends.
• The prize is a free menu item on your next Order at the same Merchant, and the free item reward conditions above apply to it, except that a prize can wait alongside a claimed reward.
• Merchants can switch the game off at any time. A prize you have already won is kept.
• Promoter: AppEatByte Ltd (company no. 17343705), 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom. Questions: support@appeatbyte.com.

9. Acceptable Use

When you submit reviews, ratings, or any other Content to the Platform, you confirm that:

• the Content is your own honest and genuine experience;
• the Content does not infringe any third party's rights;
• the Content does not contain offensive, threatening, defamatory, or discriminatory material; and
• you grant AppEatByte a royalty-free, non-exclusive licence to display and moderate the Content on the Platform.

We reserve the right to remove any Content that we consider, in our sole discretion, to violate these guidelines or to be otherwise harmful to the Platform, its users, or Merchants.

Repeated misuse — including placing fake Orders, submitting false reviews, or any form of fraud — will result in permanent account suspension and may be referred to the relevant authorities.

10. Intellectual Property

All intellectual property rights in the Platform — including the software, design, branding, trade marks, and content produced by AppEatByte — are owned by or licensed to AppEatByte Ltd. Nothing in these Terms grants you any rights in that material beyond the limited licence described in clause 4.

The "AppEatByte" name and logo are trade marks of AppEatByte Ltd. You must not use them without our prior written consent.

Menu content, photographs, and descriptions belong to the respective Merchants and must not be reproduced without their permission.

11. Data Protection & Privacy

We take your privacy seriously. Our Privacy Policy explains how we collect, use, store, and share your personal data when you use the Platform, and sets out your rights under UK GDPR and the Data Protection Act 2018.

When you place an Order, we share the minimum necessary personal data (such as your name, delivery address, and contact number) with the relevant Merchant solely for the purpose of fulfilling that Order. Merchants are not permitted to use your data for any other purpose.

By using the Platform you acknowledge that you have read and understood our Privacy Policy.

12. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be lawfully excluded.

Subject to the above:

• AppEatByte acts as a technology intermediary. We are not a party to the Order Contract between you and the Merchant, and we are not responsible for the quality, safety, or legality of food or other goods supplied by Merchants.
• Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the value of the Order to which the claim relates or £100, whichever is greater.
• We are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable when you started using the Platform, or for business losses, as the Platform is for private use.
• We do not warrant that the Platform will be available at all times, free of errors, or free from viruses or other harmful components. We will use commercially reasonable efforts to maintain service availability.

Your statutory rights as a consumer are not affected by these limitations.

13. Third-Party Links & Content

The Platform may contain links to third-party websites or services (for example, map providers or payment processors). These links are provided for convenience only. AppEatByte has no control over and accepts no responsibility for the content, privacy practices, or availability of any third-party sites. Visiting those sites is at your own risk.

Merchant-supplied content such as menu descriptions, photographs, and allergen information is the sole responsibility of the Merchant. While we encourage Merchants to keep their listings accurate, we cannot independently verify all content and accept no liability for inaccuracies.

Allergen information: If you have a food allergy or intolerance, please contact the Merchant directly before placing your Order to verify allergen details. Do not rely solely on the information shown on the Platform.

14. Amendments

We may update these Terms from time to time. We will notify you of material changes via the Platform or by email to the address registered to your account, giving at least 14 days' notice before the changes take effect.

If you do not accept the updated Terms, you should stop using the Platform before the effective date. Continued use after that date constitutes your acceptance of the revised Terms.

Minor corrections or clarifications that do not materially affect your rights may be made without notice.

15. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

If you have a complaint, please contact us first at support@appeatbyte.com — we aim to resolve all issues promptly and fairly. If we cannot resolve your complaint within 30 days, we will tell you in writing, name an alternative dispute resolution provider, and say whether we agree to use it. You can also take your claim to the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings in your local courts.

16. Contact

For any questions, complaints, or requests relating to these Terms or our Services, please get in touch:

These Terms were last reviewed and updated on 31 October 2026. They supersede all previous versions of the AppEatByte User Terms and Conditions.